Rapido, This project was part of an internship assignment for Rapido, aimed at enhancing rider safety during extreme weather. I designed features to check in with on-ride users through SOS options and notify home page users about rainfall alerts and booking impacts, using journey maps, wireframes, and high-fidelity designs built with clarity and empathy.
Challenge
Challenge
Ensure rider safety and clear communication during heavy rainfall by providing SOS support for on-ride users and rainfall alerts for those booking rides without causing panic or disrupting the booking flow.
Ensure rider safety and clear communication during
heavy rainfall by providing SOS support for on-ride
users and rainfall alerts for those booking rides
without causing panic or disrupting the booking
flow.
Approach
Approach
Conducted an analogous study of similar safety features in mobility apps and reviewed research papers on user safety, alert communication, and empathetic design. This helped in shaping user journeys and interaction patterns.
Conducted an analogous study of similar safety
features in mobility apps and reviewed research
papers on user safety, alert communication, and
empathetic design. This helped in shaping user
journeys and interaction patterns.
Results
Results
Created journey maps, wireframes, and high-fidelity designs featuring an SOS check-in flow and a non-intrusive rainfall alert on the home page, enhancing both safety awareness and ride experience.
Created journey maps, wireframes, and high-fidelity
designs featuring an SOS check-in flow and a
non-intrusive rainfall alert on the home page,
enhancing both safety awareness and ride
experience.
Research Paper Insights
1. Rain affects taxi supply and demand distribution, making it harder to get a ride.
2. Rain shifts taxis away from central areas, making booking harder.
3. Taxi Level of Service (TLOS) declines in 70.5% of areas when it rains.
4. Using surge pricing or subsidies can encourage taxis to serve busy areas.
Research Paper Insights
1. Rain affects taxi supply and demand distribution, making it harder to get a ride.
2. Rain shifts taxis away from central areas, making booking harder.
3. Taxi Level of Service (TLOS) declines in 70.5% of areas when it rains.
4. Using surge pricing or subsidies can encourage taxis to serve busy areas.
Content
Problem Statement
1. Check in with users currently on a ride and provide them with SOS or other assistance options.
2. Notify and assist users on the home page who are trying to book a ride during the rainfall, and how this will affect the wait times/ vehicle preferences in their booking flow.
Problem Statement
1. Check in with users currently on a ride and provide them with SOS or other assistance options.
2. Notify and assist users on the home page who are trying to book a ride during the rainfall, and how this will affect the wait times/ vehicle preferences in their booking flow.
Domain
Domain
Domain
Transportation & Mobility
Transportation & Mobility
Transportation & Mobility
Project Duartion
Project Duartion
Project Duartion
48 hours
48 hours
48 hours
Role
Role
Role
Product Designer
Product Designer
Product Designer
Year
Year
Year
2025
2025
2025
Designed and prototyped a check-in & SOS flow for on-ride users, and a rainfall
alert feature for users booking rides, ensuring safety, clarity, and
seamless usability..
Designed and prototyped a check-in & SOS flow for on-ride users, and a rainfall
alert feature for users booking rides, ensuring safety, clarity, and
seamless usability..
Designed and prototyped a check-in & SOS flow for on-ride
users, and a rainfall alert feature for users booking rides,
ensuring safety, clarity, and seamless usability..
Enhancing User Safety & Experience on Rainy Days –
Rapido Case Study
Enhancing User Safety & Experience on Rainy Days –
Rapido Case Study
Enhancing User Safety & Experience on Rainy Days –
Rapido Case Study
Rapido, This project was part of an internship assignment for Rapido, aimed at enhancing rider safety during extreme weather. I designed features to check in with on-ride users through SOS options and notify home page users about rainfall alerts and booking impacts, using journey maps, wireframes, and high-fidelity designs built with clarity and empathy.
Rapido, This project was part of an internship assignment for Rapido, aimed at enhancing rider safety during extreme weather. I designed features to check in with on-ride users through SOS options and notify home page users about rainfall alerts and booking impacts, using journey maps, wireframes, and high-fidelity designs built with clarity and empathy.