Challenge
Families face emotional and logistical difficulties when managing post-death paperwork. Scattered legal, medical, and financial documents often create confusion, delays, and stress, highlighting the urgent need for a structured, supportive, and accessible service.
Families face emotional and logistical difficulties
when managing post-death paperwork. Scattered
legal, medical, and financial documents often create
confusion, delays, and stress, highlighting the
urgent need for a structured, supportive, and
accessible service.
Results
Our service design solution streamlined documentation management by mapping pain points and creating an organized system. It offers guidance, reduces stress, and ensures smoother handling of legal and financial tasks during emotionally difficult times.
Our service design solution streamlined
documentation management by mapping pain
points and creating an organized system. It offers
guidance, reduces stress, and ensures smoother
handling of legal and financial tasks during
emotionally difficult times.
Domain
Domain
Domain
Service Design in Deathcare
Service Design in Deathcare
Service Design in Deathcare
Role
Role
Role
UI/UX Designer
UI/UX Designer
UI/UX Designer
Project Duartion
Project Duartion
Project Duartion
4 Week
4 Week
4 Week
Year
Year
Year
2025
2025
2025
A service design project simplifying post-death documentation, offering guidance,
organization, and emotional support during difficult transitions.
A service design project simplifying post-death documentation, offering
guidance, organization, and emotional support during difficult transitions.
A service design project simplifying post-death
documentation, offering guidance, organization, and
emotional support during difficult transitions.
Redesigning Post-Death Documentation Management
Classroom Project
Redesigning Post-Death Documentation Management
Classroom Project
Redesigning Post-Death
Documentation Management
Classroom Project
This project focuses on redesigning the journey of managing documentation after a person’s death. Families struggle with scattered legal, medical, and financial paperwork during grief, causing delays, confusion, and distress. Using service design methods, our team mapped the process, identified pain points, and proposed a streamlined system to make post-death documentation more accessible, structured, and empathetic.
This project focuses on redesigning the journey of managing documentation after a person’s death. Families struggle with scattered legal, medical, and financial paperwork during grief, causing delays, confusion, and distress. Using service design methods, our team mapped the process, identified pain points, and proposed a streamlined system to make post-death documentation more accessible, structured, and empathetic.
This project focuses on redesigning the journey of managing documentation after a person’s death. Families struggle with scattered legal, medical, and financial paperwork during grief, causing delays, confusion, and distress. Using service design methods, our team mapped the process, identified pain points, and proposed a streamlined system to make post-death documentation more accessible, structured, and empathetic.